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Community Groups Welcome Australia Post Grants

Build, Protect, Restore

Australia Post announced its latest People of Post grant recipients, with 356 community organisations receiving funding thanks to a nomination from an Australia Post team member. The diverse community groups will share in almost $350,000 for projects such as community gardens, arts and crafts workshops, and volunteer training. The People of Post program takes a grassroots approach to supporting projects, with Australia Post team members encouraged to nominate based on their own personal connection to a local organisation. Recipients include…

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Things you don’t want to hear as a reputation advisor

Protect

When you’ve been in the business of reputation awhile, there are a few phrases that raise alarm bells. They are indicative of an approach that has been known to create obstacles. We’re designing the logo ourselves No one goes to the website so we don’t need to worry about it The legal team is running the comms We’re compliant so we’re safe The issue was raised but resolved with that one employee We need to be seen as taking action…

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The ‘activist’ dilemma

Protect

As reputation specialists, exasperated clients come to us with the ‘activist’ dilemma. Will we be worse off if we engage and give them air or if we ignore and let them skew reality? They will be frustrated and exhausted by public attacks based on disinformation and oversimplification As reputation specialists, exasperated clients come to us with the ‘activist’ dilemma. Will we be worse off if we engage and give them air or if we ignore and let them skew reality?…

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Today’s recipe: The perfect tone for your crisis comms

Protect

This is a modern take on an age-old recipe. This is a modern take on an age-old recipe. People will relate to the familiar flavours of authenticity and clarity that make any communications dish great. At the same time, they should feel comforted by the special mix of assuredness and open-mindedness injected by the chef. In extraordinary times, it’s important we feed each other the right information in the right way to help recover as quickly as possible. Ingredients 1…

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Predicting the unpredictable

Protect

A few years back Daymark embarked on an exercise to develop a product that could predict rare but severely damaging events to an organisation’s reputation, a so-called ‘black swan’ event. Some consider the current COVID-19 pandemic as a black swan event, although better crisis management scenarios have pandemics in their mix. It is of course, by definition, an impossible task to uncover black swan events. But how do you get close? In corporate affairs we have all seen them –…

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Go Draw a Picture

Protect

In a data-led age, presenting easily digestible and interactive content is now more important than ever. A colleague once told me a story about how the statistics professor at his MBA school gave students a set of data and asked them to analyse it for an assignment. They tried everything but most could not find any correlations or insights from the data. A few plotted the data, and the data was an outline of an elephant. The lesson being, always…

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Companies Can Be Bullied Too

Protect

The social media troll is familiar to most of us. The lover of arms-length confrontation who throws insults and incites hatred to provoke a reaction. They are an unfortunate reality of our online communities and are sometimes impossible to dissuade. So how do we deal with them? Individuals are often the targets of trolls but we have noticed a recent trend of companies approaching us for advice on how to deal with their own bullies. They have found themselves exasperated…

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Demand for Crisis Management in 2018

Protect

Every other day we hear about a new company in the midst of a crisis caused by a natural disaster, poor corporate culture, terrible customer service, media fascination or regulator action. At the same time, we know that trust in companies and many other institutions is at an all-time low. Perhaps this explains why we have been busy undertaking crisis management reviews and writing plans for many clients across a range of sectors including the transport, manufacturing, community services, financial…